We live in a world obsessed with data. In many ways, with our every move being tracked, analyzed, and used by innumerable organizations, data is the new currency. This holds true for our workplaces too and while we've begun harvesting more data than ever, even more stays unexplored. One such highly potential source of insights … Continue reading Big Idea 2023: Harvesting meeting data
Category: Technology & HR
Consumerisation of the enterprise 2.0
A decade ago, employees began noticing an interesting shift. Historically, the software, tools and technology available at work was far superior than what was available at home. Then came the wave of personal computers and mobile phones and things began to shift. The ease of use and effectiveness of the software, tools and technology one … Continue reading Consumerisation of the enterprise 2.0
The one metric to rule them all: Customer Effort Score
Launching a new product or service requires tremendous effort in defining the problem, crafting a solution, exploring alternates, and measuring impact. Yet it isn’t rare when despite having found a high impact solution to the problem, we find low adoption. This holds true for not only new launches but also any modifications to existing products … Continue reading The one metric to rule them all: Customer Effort Score
The beauty of simple tech
Complexity is a weak man’s crutch. The aim of technology is to eliminate friction and integrate itself into everyday life so seamlessly that you barely notice when it’s become an inseparable part. Good design draws upon minimum amount of conscious and cognitive effort.
Premature optimization: Learning from software development
HR needs to take a leaf out of technology’s book. We shoot down innumerable technology interventions worrying that they aren’t perfect. We struggle to pull together the budget for the perfect tech solution. We worry about scale even before we know if our idea will gain traction with users.
Backcasting: Imagining the future
Backcasting starts by taking a leap into the future and embracing all that is preposterous. It focuses on all that outrageous, unique and breaks the shackles of feasibility.
Digital Cleanse
The world is becoming increasingly distraught about the influence of technology in daily life. Digital detoxes and cleanses are the flavor of the season. From tracking screen usage to minimalism extending from material possession to applications on devices, a large majority of the population is gravitating towards the idea of distancing themselves from the digital … Continue reading Digital Cleanse
31 Day Challenge: Getting closer to Technology
I dedicated the last two posts to machines, AI and technology and I have barely scratched the surface. This past year I have learnt more about the world of technology than I have in the last decade. I also learnt just last evening that there are HR courses that exist that make you an expert … Continue reading 31 Day Challenge: Getting closer to Technology
Can machines be creative?
In my last post I talked about creativity being an “in demand” skill. One of the reasons for it to feature in the list of top 5 is because we believe that machines do not possess this skill. At least, not yet. In this piece, I delve into the one question that has led to … Continue reading Can machines be creative?
In pursuit of creativity
Given the demand for creativity and the competitive advantage it holds, organizations are now under more pressure than ever to (a) create a place where creative people will flock to and, (b) build this skill within existing employees.