Launching a new product or service requires tremendous effort in defining the problem, crafting a solution, exploring alternates, and measuring impact. Yet it isn’t rare when despite having found a high impact solution to the problem, we find low adoption. This holds true for not only new launches but also any modifications to existing products … Continue reading The one metric to rule them all: Customer Effort Score
Complexity is a weak man’s crutch. The aim of technology is to eliminate friction and integrate itself into everyday life so seamlessly that you barely notice when it’s become an inseparable part. Good design draws upon minimum amount of conscious and cognitive effort.
HR needs to take a leaf out of technology’s book. We shoot down innumerable technology interventions worrying that they aren’t perfect. We struggle to pull together the budget for the perfect tech solution. We worry about scale even before we know if our idea will gain traction with users.
Backcasting starts by taking a leap into the future and embracing all that is preposterous. It focuses on all that outrageous, unique and breaks the shackles of feasibility.
The world is becoming increasingly distraught about the influence of technology in daily life. Digital detoxes and cleanses are the flavor of the season. From tracking screen usage to minimalism extending from material possession to applications on devices, a large majority of the population is gravitating towards the idea of distancing themselves from the digital … Continue reading Digital Cleanse
I dedicated the last two posts to machines, AI and technology and I have barely scratched the surface. This past year I have learnt more about the world of technology than I have in the last decade. I also learnt just last evening that there are HR courses that exist that make you an expert … Continue reading 31 Day Challenge: Getting closer to Technology
In my last post I talked about creativity being an “in demand” skill. One of the reasons for it to feature in the list of top 5 is because we believe that machines do not possess this skill. At least, not yet. In this piece, I delve into the one question that has led to … Continue reading Can machines be creative?
Given the demand for creativity and the competitive advantage it holds, organizations are now under more pressure than ever to (a) create a place where creative people will flock to and, (b) build this skill within existing employees.
2019 will go down in history as the year of conferences. It is the one year I will likely attend more conferences than ever before and gladly so. The recently concluded Tech HR conference hosted by People Matters revived my belief in conferences. With an outstanding lineup of speakers and amazingly curated sessions that ranged … Continue reading Rewind: Tech HR 2019
With less than a week to go for the People Matters Tech HR 2019 Conference, I am super excited. I have never been to a People Matters conference and am curious to find out more about it. I had yet another chance to catch up with one of the speakers ahead of the conference. James … Continue reading Five Questions with James Taylor
The HR Business Partner Story 