A few weeks ago I wrote about my disagreement with referring to the business teams we support as our customers. This isn’t a widely accepted thought and today I will take my argument a step further by attributing the poor design of our HR interventions to this reference. Sounds contrary to popular belief, doesn’t it? We have been conditioned to believe that viewing our business as ‘customers’ will lead to better service. But it doesn’t.
One would imagine that in forward thinking organizations, innovation would flow in a straight line. Instead, the journey begins to resemble a circus show with one jumping over constant hoops and hurdles until the idea dies a slow painful death. The journey includes encountering people who hate the idea, those who love the idea but … Continue reading The Experimentation Budget
Backcasting starts by taking a leap into the future and embracing all that is preposterous. It focuses on all that outrageous, unique and breaks the shackles of feasibility.
Once in a while I get asked a question that leaves me stumped; not because it doesn’t make sense but because over time my world view has taken its own twist on reality. One such question I was asked very recently as a part of product design exploration was – “Do you refer to the businesses you support as client or customers?”
A Canadian physician William Osler once said that a man's best work was done before he was forty years old, and that by age sixty, he should retire. He called the ages between twenty five and forty the "15 golden years of plenty". Workers between ages forty and sixty were tolerable because they were "merely uncreative". But … Continue reading Retirement Age: Ageism in Action?
When Google asked employees to take a day off on May 22 to address work-from-home-related burnout during the coronavirus pandemic, my first reaction was to dismiss it as a PR stunt. After all how much difference can granting one day off make to employees?
How many times in your career have you waited with nervous anticipation for feedback from your manager? If am not wrong, at least once every year, if not twice or once a quarter. How many times has your manager called you in and given you immediate feedback – either positive or negative? Now let’s flip … Continue reading Sending feedback up the chain
If there was ever a debate on whether performance is the only factor for success, I am sure it would be rather one sided. There are a number of factors that determine how quickly a person rises up the ladder including the very controversial ‘flattery’. One such important factor is having a distinct personal brand … Continue reading 31 day challenge: Build a Brand
For the past week, I have been waking up to news surrounding racial discrimination every single day. It is everywhere – on social media, the news, my inbox, phone messages and even Headspace. For the first few days, I told myself that there’s enough being said, maybe I do not need to say more. My … Continue reading We need to talk
I wrote to Seth Godin last week and received a reply within 12 hours of sending it out. His two line response gave me more joy than anything else has in a long time but it also made me want to kick myself and go – but of course! He said – ‘there’s no secret … Continue reading Do it before you do anything else