Building the ultimate people analytics platform

Is it absurd that in the age of artificial intelligence, metaverse and crypto, the news that brings me childlike giddy excitement is the launch of a revamped people analytics platform? Despite all our talk about HR ushering in the future of work and redefining careers, that lack of people analytics platforms that match data interfaces … Continue reading Building the ultimate people analytics platform

The one metric to rule them all: Customer Effort Score

Launching a new product or service requires tremendous effort in defining the problem, crafting a solution, exploring alternates, and measuring impact. Yet it isn’t rare when despite having found a high impact solution to the problem, we find low adoption. This holds true for not only new launches but also any modifications to existing products … Continue reading The one metric to rule them all: Customer Effort Score