Five steps for mental well-being during the lockdown

Ever since the world entered a lockdown, one thing has been clear – the mental well-being of employees has been put to test like never before. Layoffs, furloughs and the uncertainty of the future have helped accelerate mental breakdowns. For those fortunate, it may seem like a sin to complain but while productivity has shown … Continue reading Five steps for mental well-being during the lockdown

The cycle of engagement

Ever since I started working from home, I find myself hitting disengagement at an increased pace. I know I am not the only one. It is no wonder that new terms like dopamine fasting and rest ethics are making their way into everyday vocabulary at an increased pace. However, before we start looking for solutions, it is important to analyze the problem a little more closely. What does the cycle of engagement look like and why is it spinning out of control?

Client, Customer or Team?

Once in a while I get asked a question that leaves me stumped; not because it doesn’t make sense but because over time my world view has taken its own twist on reality. One such question I was asked very recently as a part of product design exploration was – “Do you refer to the businesses you support as client or customers?”