Year in Review: 2022

To say 2022 has been an eventful year is an understatement. While many touted this to be the year when we’d finally see some calm and stability, reality clearly thought otherwise. Every time I felt that I had my head wrapped around current world (and personal) events, the next thing came bounding along. I am … Continue reading Year in Review: 2022

The one metric to rule them all: Customer Effort Score

Launching a new product or service requires tremendous effort in defining the problem, crafting a solution, exploring alternates, and measuring impact. Yet it isn’t rare when despite having found a high impact solution to the problem, we find low adoption. This holds true for not only new launches but also any modifications to existing products … Continue reading The one metric to rule them all: Customer Effort Score