Launching a new product or service requires tremendous effort in defining the problem, crafting a solution, exploring alternates, and measuring impact. Yet it isn’t rare when despite having found a high impact solution to the problem, we find low adoption. This holds true for not only new launches but also any modifications to existing products … Continue reading The one metric to rule them all: Customer Effort Score
We’ve been discussing the question of ‘where work gets done’ for over two years now. Over this period, I’ve come across at least a dozen brilliant answers, yet they’ve all come apart at the time of implementation. They either get critically examined and shut down early in the process or are so far diluted by … Continue reading Velocity via modularity
As we sift through the zillion new ideas that emerge every day, one term that we’ll likely cross paths with many times over is Web3. Almost every second article on the internet related to technology is debating if the term is a fad or the future. Technology, and specifically the internet, is an integral part … Continue reading What is Web3?
2022 is a big year for the HR community for three main reasons: First, it is the year where we’ve finally made peace with the virus. We might still dislike or dare I say, hate it but we’ve come to accept that it is here to stay in some form or the other. There’s a … Continue reading 2022 Word of the year: Sift
Earlier this year, I came across the term ‘trauma-informed workplace’ in a Fast Company article while scouting for potential trends for 2022. I realized I was probably the last one to have been acquainted with this term as it isn’t new. A quick internet search will reveal that this has been a topic of discussion … Continue reading Trauma informed workspace
Life feels like it’s come one full circle. My first role as an HR Business Partner amongst other tasks included organizing events, Friday fun, editing the company newsletter and a few similar activities. For someone straight out of college and working in the field of HR for the first time, I assumed that it was … Continue reading Sweat the fluff
2021 was a year unlike any other. For one, it felt a lot like 2020: it began with hope of the economy returning to pre-pandemic times with vaccinations and travel; ended with yet another variant dampening spirits. January began with GameStop stealing headlines. News then moved to cryptocurrency with Elon Musk’s tweets and El Salvador … Continue reading 2021 Year in Review: The 3 big ones
I just got off a call with one of my HR peers. Like always, our conversation opened with her favourite question–‘what’s keeping you up at night regarding work?’. In the past, I’ve been successful in limiting myself to one thing (I sleep like a baby). However, for the first time, I found myself rattling off … Continue reading What’s keeping you up at night?
I’ve written about the great resignation before. It has all the elements every HR professional’s nightmare is made of–mass exodus, disgruntled employees and the constant fear of losing the next top talent. I was recently asked about the one significant transformation that the pandemic had brought in and while there have been many, the one … Continue reading It’s all about the money, honey!
Last week, I wrote about discovering the word for how most of us have been feeling for a while now and accepting the fact that it may be the dominant feeling through the year. Yet, humans being humans are born to fight the status quo and hence the quest to ‘not languish’ continues. Adam Grant … Continue reading We’re languishing, now what?
The HR Business Partner Story 