Quiet Quitting: New Term on the Block

Like almost every blog post these days, I have been wanting to write about the topic for a while now. I spent almost a week trying to figure how I felt about the term and what I wanted to say. In between moments of being unable to decide which side I was going with and … Continue reading Quiet Quitting: New Term on the Block

The one metric to rule them all: Customer Effort Score

Launching a new product or service requires tremendous effort in defining the problem, crafting a solution, exploring alternates, and measuring impact. Yet it isn’t rare when despite having found a high impact solution to the problem, we find low adoption. This holds true for not only new launches but also any modifications to existing products … Continue reading The one metric to rule them all: Customer Effort Score