May is ‘mental wellbeing’ month. Organizations around the world, including my favorite, Headspace, have a variety of events and launches scheduled throughout the month. However, as importantly, but not enough mentioned 19th May is also Global Accessibility Awareness Day and in some parts celebrated as Global Accessibility Awareness Month (GAAM). It thus quite fitting that … Continue reading Global Accessibility Awareness Day (GAAD)
The last week something amazing happened. For maybe the 100th time ever, an employee gamed a very well-designed HR policy in place at my friend’s company. As I witnessed her navigate the tightrope between wanting to penalize the employee and thanking him for bringing the loophole to light, I recalled yet another of my favorite … Continue reading Chaos Monkey
Launching a new product or service requires tremendous effort in defining the problem, crafting a solution, exploring alternates, and measuring impact. Yet it isn’t rare when despite having found a high impact solution to the problem, we find low adoption. This holds true for not only new launches but also any modifications to existing products … Continue reading The one metric to rule them all: Customer Effort Score
The HR Business Partner Story 